🔶 Every entry below is UNCONFIRMED. The wiki's SOPs currently embed the "assumed" answers shown here, drafted from team context — not from confirmed decision rights. Jonathan to confirm/correct each. Once confirmed, this page becomes authoritative and the SOPs are updated to match.
Owner: Jonathan (Founder) · Department: Executive · Status: Draft (provisional) · Version: 0.1
Effective Date: — · Last Reviewed: 2026-06-13 · Next Review Date: on confirmation
Source of Truth: this page (once confirmed) · Maturity: 2 (Draft)
For each row: Assumed = what the wiki currently says. Confirmed = blank until Jonathan fills it. Where Assumed = (none), the SOPs left it undefined (a gap).
| # |
Question |
Assumed (in wiki today) |
Confirmed |
| Q1 |
Final decision-maker per domain |
Founder final; leads = Lola (Ops), Ayisha (Compliance), Purple (Product Quality), Robert (Eng); Legal = counsel |
|
| Q2 |
Can Lola override Ayisha on compliance? |
No — separate lanes: Compliance=Ayisha final, Ops=Lola final, both → founder |
|
| Q3 |
Who can stop a product sale (failed/expired COA, recall, inspection)? |
Product Quality (Purple) / Compliance — but sale-stop is MANUAL today |
|
| Q4 |
Who suspends / reinstates a vendor? |
(undefined in SOPs — gap) |
|
| Q5 |
Who initiates / approves / terminates a recall? |
Compliance (Ayisha) owns all three; founder escalation |
|
| # |
Question |
Assumed |
Confirmed |
| Q6 |
Who speaks to DSHS? |
Compliance lead (Ayisha) + founder; staff do not speculate |
|
| Q7 |
Who may provide / refuse records? |
Compliance provides; refusal authority (undefined) |
|
| Q8 |
Inspectors ↔ vendors direct, or via HempDash? |
(undefined — gap) |
|
| # |
Question |
Assumed |
Confirmed |
| Q9 |
Who is first notified on an NOV? |
Compliance lead (Ayisha) → founder → counsel |
|
| Q10 |
Counsel review every NOV or only major? |
(not specified — gap) |
|
| Q11 |
What is a "major" violation? |
(undefined — gap) |
|
| # |
Question |
Assumed |
Confirmed |
| Q12 |
Re-review cadence (annual / semiannual / renewal)? |
(undefined — gap) |
|
| Q13 |
What AUTO-suspends a vendor? |
(undefined — no auto-suspend defined) |
|
| Q14 |
Reinstatement criteria? |
(undefined — gap) |
|
| # |
Question |
Assumed |
Confirmed |
| Q15 |
Failed COA — product stays active or disabled? |
Not sellable per invariant, but disable is MANUAL |
|
| Q16 |
Expired COA — grace period? |
No enforcement today (expiry not checked at sale) — gap |
|
| Q17 |
Suspended license — auto or manual? |
No enforcement today (license doesn't block sale) — gap |
|
| # |
Question |
Assumed |
Confirmed |
| Q18 |
Which approvals exist today? |
KYB review, vendor go-live, agent/ops actions via ApprovalRequest inbox; product publication = sellability invariant. Not authoritatively enumerated. |
|
| Q19 |
Financial authority matrix (refund / credit / settlement caps)? |
(none — entirely undefined) |
|
| Q20 |
Can emergency approvals bypass normal flow? Who? |
(undefined — gap) |
|
| # |
Question |
Assumed |
Confirmed |
| Q21 |
Recall triggers? |
COA fail / complaint / contamination / regulator request |
|
| Q22 |
Who determines Class I/II/III? |
Compliance (Ayisha) |
|
| Q23 |
Who owns customer comms in a recall? |
Compliance; system auto-dispatches notifications |
|
| Q24 |
Who owns regulator comms in a recall? |
Compliance (Ayisha), per §17.5 |
|
| # |
Question |
Assumed |
Confirmed |
| Q25 |
Who is T1? |
Assumed Alicia (CS lead). Heaven vs Alicia not resolved |
|
| Q26 |
Who is T2? |
(undefined — gap) |
|
| Q27 |
Who is T3? |
(undefined — gap) |
|
| Q28 |
After-hours owner? |
(undefined — gap) |
|
| # |
Question |
Assumed |
Confirmed |
| Q29 |
Alliyson's authority (suspend driver/vendor, investigate, approve claim)? |
Owns driver onboarding/support; suspend/claim-approval authority (not explicit) |
|
| Q30 |
Alliyson owns: claims / incidents / recalls / field investigations? |
Assumed claims + field incidents; recalls owned by Compliance |
|
Answered from the code audits, not assumed. Summary: Mattermost ✅, Chatwoot ✅ (integrated), Recall Notification Dispatch ✅, NOV tracking ✅, vendor SUSPENDED status ✅ (enum); IVR ❌, customer-acknowledgement tracking ❌, inspection-event logging ❌ (evidence generation exists; manual log), legal-hold system ❌, vendor reinstatement workflow ❌ (manual).
Home · SOP index · System Capability Status