🔶 Authority/ownership is PROVISIONAL pending founder confirmation — see Authority & Decision Rights. Capability reality: System Capability Status.
Owner: Lola (Ops) + Amena · Department: Cross-functional · Status: Live · Version: 1.0
Effective Date: 2026-06-13 · Last Reviewed: 2026-06-13 · Next Review Date: 2026-09-13
Source of Truth: this page · Maturity: 4 (Operational)
This wiki is the authoritative system of record. A competent new employee should be able to understand their role, execute procedures, escalate issues, and find reference + architecture material using this wiki alone.
| Layer | You are here when you need to know… | Index |
|---|---|---|
| SOPs | why a process exists, who owns it, the SLA, the escalation path | /sops/readme |
| Playbooks | what to do right now, step by step | /playbooks/readme |
| Reference | a matrix / standard / policy | /reference/readme |
| Architecture | how a system works (eng) | /architecture/readme |
| Onboarding | how to get started in a role | /onboarding/readme |
Go straight to Playbooks → pick the matching inc-* runbook. Owner routing: Alert → Owner Map.
Maturity Dashboard — coverage, owners, review status.