Owner: Lola (Ops) · Department: Operations · Status: Live · Version: 1.0
Effective Date: 2026-06-13 · Last Reviewed: 2026-06-13 · Next Review Date: 2026-09-13
Source of Truth: this page · Maturity: 4 (Operational)
Playbooks answer what do I do right now. Each is paired with a governing SOP. In an incident, pick the matching inc-* runbook; routing via Alert → Owner Map, severity via Severity Matrix.
| Playbook | Domain |
|---|---|
| Circuit breaker open | resilience |
| Celery worker restart | workers |
| Railway rollback | deploy |
| Stuck order triage | orders |
| Payment failure | payments |
| Duplicate payout investigation | payouts |
| Webhook failure | webhooks |