🔶 PROVISIONAL — authority & ownership NOT yet founder-confirmed. The owner, escalation path, SLA, and "who-can" authority on this page were drafted from available team context — they are proposals, not confirmed decision rights. Do not treat as binding until signed off. Open items tracked at Authority & Decision Rights.
Owner: Lola (Ops) · Backup: Ayisha (Compliance) · Department: Operations · Status: Live · Version: 1.0
Effective Date: 2026-06-13 · Last Reviewed: 2026-06-13 · Next Review Date: 2026-09-13
Source of Truth: this page · Maturity: 3 (Usable)
| Owner | Backup | Escalation authority |
|---|---|---|
| Lola (Ops) | Ayisha (Compliance) | Compliance lead (Ayisha) for KYB exceptions; founder for policy decisions. |
Governs how a prospective vendor is onboarded and verified (KYB) before going live.
KYB review within 2 business days of packet submission (queue is SLA-pressure sorted: 72h stalled, 120h breached).
Compliance lead (Ayisha) for KYB exceptions; founder for policy decisions.
No vendor transacts before KYB clears. KYB provider is Middesk (or mock in non-prod). Beneficial-owner capture is a known gap to close.
See the paired playbook: /playbooks/kyb-exception-handling.