Owner: Alicia (CS) · Department: Customer Support · Status: Live · Version: 1.0
Effective Date: 2026-06-13 · Last Reviewed: 2026-06-13 · Next Review Date: 2026-09-13
Source of Truth: this page · Maturity: 3 (Usable)
Approved canned responses for customer/vendor communications. Standards behind them: Communication Standards. Migrated out of the legacy voice-and-canned-responses-pack.
Use the approved wording verbatim where a template exists. For regulator/press, route per §17.5/§17.7 — do not improvise.
Claim guardrail: never imply "DSHS approved/certified."