Owner: Tiana (Content & Training) · Department: Training · Status: Live · Version: 1.0
Effective Date: 2026-06-13 · Last Reviewed: 2026-06-13 · Next Review Date: 2026-09-13
Source of Truth: this page · Maturity: 4 (Operational)
Voice + tone + register for customer/vendor/regulator/press communications. The approved canned responses live at /reference/canned-responses; this page defines the standards behind them. (Migrated from the former voice-and-canned-responses-pack.)
| Audience | Register | Owner |
|---|---|---|
| Customer | Warm, plain, no legalese | CS |
| Vendor | Direct, operational | Vendor ops |
| Regulator | Formal, factual, no speculation | Compliance (§17.5) |
| Press | Approved statements only, route to comms | Comms (§17.7) |
Claim guardrail: never state or imply "DSHS approved/certified." HempDash is compliance-forward infrastructure, not a certifier. Marketing claims are screened by Loud Dept.
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