Owner: Lola + Ayisha · Department: Cross-functional · Status: Live · Version: 1.0
Effective Date: 2026-06-13 · Last Reviewed: 2026-06-13 · Next Review Date: 2026-09-13
Source of Truth: code audits (backend-truth + portal-maturity) · Maturity: 3 (Usable)
Can each process be executed from the wiki alone? YES / PARTIAL / NO + maturity 0–5. Honest, not inflated.
| Process | Execute from wiki alone? | Score | Missing |
|---|---|---|---|
| Recall | PARTIAL | 3 | who-can-initiate/approve unconfirmed; sale-block is manual |
| Inspection | PARTIAL | 3 | who-speaks-to-DSHS unconfirmed; handoff not auto-logged |
| NOV | PARTIAL | 3 | counsel-review threshold + major-violation def missing |
| Vendor suspension | NO | 2 | no who/trigger/workflow confirmed; not built end-to-end |
| Vendor reinstatement | NO | 1 | criteria + system both missing |
| DSAR | YES | 4 | real backend + playbook; seal-revoke-on-delete is a known gap |
| Compliance failure (COA) | PARTIAL | 3 | sale-disable is manual; no grace-period policy |
| Customer escalation | PARTIAL | 3 | T1/T2/T3 + after-hours owners unconfirmed |
Blocking theme: the documentation is execution-ready in structure, but authority confirmation (who decides/approves) is the single biggest blocker to moving PARTIAL→YES. Confirm Authority & Decision Rights.
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