🔶 PROVISIONAL — authority & ownership NOT yet founder-confirmed. The owner, escalation path, SLA, and "who-can" authority on this page were drafted from available team context — they are proposals, not confirmed decision rights. Do not treat as binding until signed off. Open items tracked at Authority & Decision Rights.
Owner: Alliyson (Field Ops) · Backup: Lola · Department: Field Ops · Status: Live · Version: 1.0
Effective Date: 2026-06-13 · Last Reviewed: 2026-06-13 · Next Review Date: 2026-09-13
Source of Truth: this page · Maturity: 3 (Usable)
| Owner | Backup | Escalation authority |
|---|---|---|
| Alliyson (Field Ops) | Lola | Field Ops lead (Alliyson) → Ops → founder. |
Governs driver recruitment, background check, training, and activation.
Background check turnaround per Checkr SLA; activation within 1 day of clear + training.
Field Ops lead (Alliyson) → Ops → founder.
No driver is dispatched before background clear + training complete. Driver records (background, MVR, license) are retained.