🔶 PROVISIONAL — authority & ownership NOT yet founder-confirmed. The owner, escalation path, SLA, and "who-can" authority on this page were drafted from available team context — they are proposals, not confirmed decision rights. Do not treat as binding until signed off. Open items tracked at Authority & Decision Rights.
Owner: Alliyson (Field Ops) · Backup: Lola · Department: Field Ops · Status: Live · Version: 1.0
Effective Date: 2026-06-13 · Last Reviewed: 2026-06-13 · Next Review Date: 2026-09-13
Source of Truth: this page · Maturity: 3 (Usable)
| Owner | Backup | Escalation authority |
|---|---|---|
| Alliyson (Field Ops) | Lola | Field Ops lead → Ops → founder. |
Governs day-to-day driver support: dispatch issues, payouts, delivery exceptions.
First response within 1 business day; active-delivery issues immediate.
Field Ops lead → Ops → founder.
Delivery age-verification at handoff is a known platform gap — drivers must follow manual age-check until the gate ships.